Shipping & Returns
General Shipping Information
All orders are processed during business hours Monday to Friday (excluding public holidays). Once you make an order, Kiburi will send you an order confirmation followed by a dispatch notification complete with tracking information. Orders may take upto 2 business days to process depending on time of year eg, Christmas and Easter, plus including special events and promotions.
Orders and Deliveries Within Australia
Shipping time frames within Australia is approximately and usually 7 - 9 Business Days. These times can be affected due to Australia Post delays or unforeseen disruptions in the transport line such as Rail, Air or Road. Please note we cannot be made responsible for delays outside of Kiburi.
Orders and Deliveries to International customers
Shipping time frames to outside of Australia can take upto 21 days. These times can be affected by either postal provider, airline carriers and assisted services, road and transport networks. Please note we cannot be made responsible for delays outside of Kiburi.
Returns For All Customers
You can return items purchased if they are damaged or incorrect. All returns must be received within 14 days of the original delivery date.
We will issue a refund once we have received the returned items. Refunds will be issued in the same tender as your original payment and include the cost of delivery for damaged or incorrect items only.
You can return an online purchase to our postal address below. We take no responsibility for returns lost in the delivery process by you. You will need to contact your delivery provider to locate your parcel.
We will notify you by email once we have processed your refund. It will then take an additional 4–5 business days for the refund to show in your account. We do not return or exchange lost gift cards, un-used gift cards or provide refunds for money remaining on gift cards.
When returning goods to Kiburi, products must be in original condition as sent in new and undamaged state. Any signs of damage or wear of any kind, this returns policy will be void. All packaging and tags and or stickers must be in original as received and in resalable state. If a return fails to meet this, Kiburi reserves the right to reject your claim. This includes tags that have been cut from product.
We cannot honor any returns based on customer changing their mind for any reason.
We cannot honor or accept returns based on customers canceling an order due to product arriving late. This includes, regardless if the customer believes item should arrive quicker than reasonable time allows.
Kiburi will not accept returns or refunds based on our postal carrier delays of any reason including due to national or international emergencies, bush fires, natural occurrences and events, corona virus or virus outbreaks.
If we however accept to receive a return and Kiburi is not at fault, customer must pay ALL RETURN POSTAGE COSTS. Products must be in original condition as sent and must have labels attached. If items don't comply and are missing, your item doesn't qualify for return. We must be able to resell the item!
If your return is lost in transit, Kiburi will close your "Return Claim" and complete as Refund Rendered. Nil refund will be returned to customer.
Our Returns Address
Kiburi Lifestyle
PO Box 4394
Baldivis WA 6171